Find all the details about our handcrafted teddy bears and greeting cards—everything you need to know is just a click away!
PRODUCT QUESTIONS
What materials are your teddy bears made from?
Our teddy bears are handcrafted using real mohair, embroidered noses, polyester fibre flock for stuffing, and glass eyes. Each bear is made with care to ensure quality and durability.
Are the teddy bears suitable for children?
Our bears are primarily designed for collectors and adults, as they feature small parts like glass eyes, which may not be safe for young children.
Can I request a custom teddy bear or greeting card design?
Yes, we love custom orders! Contact us with your ideas, and we’ll work with you to create something special.
Do your greeting cards come with envelopes?
Yes, all greeting cards come with matching envelopes and are packaged to ensure they arrive in perfect condition.
From placing your order to tracking your shipment, we make the process easy so you can enjoy your Bears by Barb creations stress-free!
ORDERING AND SHIPPING
How do I place an order?
Orders can be placed directly through our website. Simply add items to your cart and proceed to checkout.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. These details will be provided at checkout.
How long does it take to process and ship my order?
Orders are typically processed within 3-5 business days. Shipping times depend on your location and chosen shipping method.
Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a tracking number so you can monitor its journey.
Keep your handcrafted teddy bears and greeting cards in perfect condition with our expert care and maintenance tips!
CARE AND MAINTENANCE
How should I care for my teddy bear?
Avoid direct sunlight, moisture, and excessive handling to keep your bear looking its best. Use a soft brush to clean the fur if needed gently.
Are the bears washable?
Our mohair teddy bears are not machine washable. Spot cleaning with a damp cloth is recommended for minor stains.
Discover additional details and answers to help you enjoy the magic of Bears by Barb to the fullest!
MISCELLANEOUS
Do you offer wholesale or bulk orders?
Yes, we offer wholesale pricing for retailers and bulk orders. Contact us directly to discuss your requirements.
How can I stay updated on new products and promotions?
Sign up for our newsletter or follow us on social media to stay informed about the latest releases and special offers.
Where can I see your products in person?
We occasionally participate in markets and exhibitions. Keep an eye on our social media for updates on where we’ll be next!